Refund Policy
Last Updated: August 17, 2026
Refund Eligibility
Refunds are available under the following conditions:
- Product received is damaged or defective
- Wrong product delivered
- Product does not match description
- Pooja booking cancelled 24+ hours before scheduled time
Non-Refundable Items
- Energized products (unless defective)
- Customized or personalized items
- Pooja bookings cancelled less than 24 hours before scheduled time
- Digital products (e-books, recorded poojas)
Refund Process
- Contact our support team within 7 days of delivery
- Provide order number and reason for refund
- Submit photos if claiming damage or wrong product
- Our team will review and approve eligible refunds within 2-3 business days
- Refund will be processed to original payment method within 7-10 business days
Pooja Booking Refunds
- 24+ hours before: 100% refund
- 12-24 hours before: 50% refund
- Less than 12 hours: No refund
- Rescheduling is free if done 24+ hours in advance
Return Shipping
For defective or wrong products, we cover return shipping costs. For other returns, customer bears the shipping cost.
Refund Timeline
- Credit/Debit Card: 5-7 business days
- UPI/Net Banking: 3-5 business days
- Wallet: 2-3 business days
Note: Bank processing times may vary. Contact your bank if refund is delayed beyond stated timeline.
Partial Refunds
Partial refunds may be issued for:
- Products with minor defects that don't affect functionality
- Products returned without original packaging
- Products showing signs of use beyond inspection
Exchanges
We offer exchanges for defective products or wrong items delivered. Exchange requests must be made within 7 days of delivery.
Contact for Refunds
To initiate a refund, contact us at:
- Email: aastha.support.26@gmail.com
- Phone: +91-82876-70827
- WhatsApp: +91-82876-70827