Question 1

How do I place an order on Aastha Support?

Accepted Answer

Simply browse our categories, select your desired product or pooja service, add to cart, and proceed to checkout. We accept UPI, Credit/Debit cards, Net Banking, and Cash on Delivery for orders above ₹999.

Question 2

Is Cash on Delivery available?

Accepted Answer

Yes, COD is available for orders above ₹999 across most pin codes in India. For spiritual services like Online Pooja, full advance payment is required to confirm the booking.

Question 3

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be modified or cancelled within 2 hours of placement, provided they haven't been dispatched or the pooja hasn't started. Contact our care team immediately at care@aasthasupport.com or WhatsApp us.

Question 4

How do I know my rudraksha is authentic?

Accepted Answer

Every rudraksha comes with a Lab Testing Certificate from a NABL-accredited laboratory. We also provide X-ray verification images showing the internal chamber (mukhi) count. Additionally, each bead is energised through Vedic rituals at our Haridwar ashram.

Question 5

What is the difference between Indonesian and Nepali rudraksha?

Accepted Answer

Nepali rudraksha are generally larger, have deeper grooves (mukhi lines), and are considered more potent for spiritual practices. Indonesian rudraksha are smaller, lighter, and more affordable while still being authentic. Both are lab-certified by us.

Question 6

How do I choose the right gemstone for myself?

Accepted Answer

We offer a free astrological consultation with our in-house Vedic astrologers. Share your birth details (date, time, place) and our experts will recommend the most suitable Navratna gemstone based on your kundali and planetary positions.

Question 7

Do gemstones come with a lab certificate?

Accepted Answer

Yes, every gemstone (Manik, Moti, Moonga, Panna, Pukhraj, Neelam, Gomed, Lehsunia) comes with a certificate of authenticity from a recognized gemological laboratory. Certificate details are mentioned on the product page.

Question 8

How does Online Pooja work?

Accepted Answer

Once you book a pooja, our pandit ji performs the ritual at our Haridwar ashram on the auspicious date you choose. You receive a live video link, photos, and a sankalpa video recording. Prasad is shipped to your address within 7 days.

Question 9

Can I choose the date and time for my pooja?

Accepted Answer

Absolutely. During checkout, you can select your preferred muhurat. Our astrologer team also suggests the most auspicious date based on your nakshatra if you need guidance.

Question 10

What is included in the pooja package?

Accepted Answer

Every online pooja includes: live video darshan, sankalpa with your name and gotra, complete ritual performance by learned pandits, prasad dispatch, and a digital certificate of completion. Some premium packages include additional havan and daan.

Question 11

How long does delivery take?

Accepted Answer

We dispatch within 24–48 hours of order confirmation. Delivery time is 3–5 business days for metro cities and 5–7 days for tier-2/3 locations. Online pooja prasad ships within 7 days after ritual completion.

Question 12

Is shipping free?

Accepted Answer

Yes, we offer free pan-India shipping on all orders above ₹999. For orders below ₹999, a flat shipping fee of ₹99 applies.

Question 13

How are spiritual products packed?

Accepted Answer

Products are packed in sacred, tamper-proof packaging with cushioned interiors. Rudraksha and gemstones come in a velvet box with the certificate. The package is blessed with Ganga jal before dispatch.

Question 14

What is your return policy?

Accepted Answer

We offer a 7-day no-questions-asked return policy for all physical products. Items must be unused and in original packaging with the certificate intact. Online pooja services are non-refundable once the ritual has begun, but can be rescheduled.

Question 15

How do I initiate a return?

Accepted Answer

Contact our support team via WhatsApp or email care@aasthasupport.com with your order ID. We will arrange a reverse pickup within 48 hours. Refunds are processed to your original payment method within 5–7 business days after product receipt.

Question 16

What if I receive a damaged or wrong product?

Accepted Answer

In the rare case of damage or incorrect delivery, we offer instant replacement or full refund — your choice. Please share photos within 24 hours of delivery for faster resolution.

Question 17

What does 'Vedic Energised' mean?

Accepted Answer

Vedic Energised means the product has been abhimantrit (ritually consecrated) by learned pandits through specific mantras and havan. This process is believed to activate the spiritual energy of the item, making it more effective for the wearer.

Question 18

Can I get my own rudraksha energised by Aastha Support?

Accepted Answer

Yes, we offer a standalone Vedic Energisation service. You can ship your rudraksha or mala to our Haridwar ashram. Our pandits will perform the rituals and return it with a completion certificate.

Question 19

Are your pandits qualified?

Accepted Answer

All our pandits are verified scholars with degrees in Shastri/Acharya from recognized Vedic universities like Sampurnanand Sanskrit Vishwavidyalaya. They have years of experience in performing Vedic rituals.

Frequently Asked Questions

Orders & Payments

Rudraksha & Gemstones

Online Pooja Services

Shipping & Delivery

Returns & Refunds

Vedic Certification & Energisation

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